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How to create On-Demand parcels?
Quick Summary To book an on-demand delivery, go to Send Parcel > On-Demand Delivery. Enter your pick-up location and up to 10 drop-off points, then select your preferred courier. This is a paperless service — no Air Waybill (AWB) is...
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Why my On-Demand delivery still in "Pending" status?
Quick Summary A "Pending" status on EasyParcel SG indicates that the system is currently searching for the closest available driver to pick up your parcel. If it remains pending, a suitable driver has not been found yet. You ...
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Why is my On-Demand delivery stuck in one status for so long?
Quick Summary An on-demand delivery may remain in the same status for different reasons depending on its current stage. Pending usually means the system is still looking for a suitable driver, while Accepted means a driver has accepted...
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What does each status mean in On-Demand delivery?
Quick Summary On-demand tracking on EasyParcel uses real-time statuses to show your delivery progress. Pending means the system is locating a driver; Accepted means a driver is on the way; and In Transit means your parcel is moving to ...
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When will my On-Demand parcel arrive its destination?
Quick Summary On-demand deliveries on EasyParcel aim for same-day arrival. The exact timeframe depends on factors such as distance, transportation type, traffic conditions, and weather. You can monitor your delivery in real-time throug...
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Why is there no driver assigned to my On-Demand delivery?
There a few possible reasons why no driver has been assigned yet, including: High Demand: All suitable drivers are occupied with other deliveries. Traffic Jam: The closest driver is still quite far from the pick up location, thus no ...
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How do I contact the On-Demand driver?
You can find the On-Demand Delivery driver contact at “Manage Parcel” > “On-Demand Delivery”. By scrolling down, you will see the driver’s details as well as his or her contact number.
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Why my On-Demand parcel wasn't picked up?
Quick Summary If your on-demand parcel has not been picked up, it is most commonly due to traffic conditions or the driver being far from your location. Check your order status — Pending means a driver is still being located, while Acc...
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What should I do if my On-Demand parcel was damaged upon delivery?
Quick Summary If your on-demand parcel is damaged upon delivery, report it within 24 hours. Document the damage with photos, then file a claim through your dashboard. Our support team can also assist you through the process if needed. ...
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What should I do if my On-Demand parcel missing?
Quick Summary If your on-demand parcel goes missing, report it to EasyParcel within 24 hours. Check the delivery status via EasyTrack first, then contact our support team with photos of the parcel as proof. You will be guided through t...
