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How to create On-Demand parcels?
Having an urgent document or gift need to be delivered within the same day? Count on our fast, convenient, and affordable on-demand door-to-door delivery service. Here's how you book for it! We'll Cover: Step by step tutoria...
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Why my On-Demand delivery still in "Pending" status?
After payment is made, the status will change to "Pending". This status indicates the system is locating the closest suitable driver who is available to pick up your parcel. Your On-Demand delivery booking may stay at "P...
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Why is my On-Demand delivery stuck in one status for so long?
Each status indicates a different situation for your on-demand delivery. There are a few possible reasons as to why the status stayed the same. Kindly refer to the table below: Status Description Possible Reasons The Status S...
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What does each status mean in On-Demand delivery?
We'll Cover: What does each status mean in On-Demand delivery? Frequently Asked Question (FAQ) What does each status mean in On-Demand delivery? In order to give you a comforting experience when shipping with On-Demand cou...
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When will my On-Demand parcel arrive its destination?
The delivery timeframe for On-Demand delivery varies depending on a few factors, including: Distance: The distance from pick up location to drop off location may contribute to a smaller time frame to a bigger one. Transportation:...
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Why is there no driver assigned to my On-Demand delivery?
There a few possible reasons why no driver has been assigned yet, including: High Demand: All suitable drivers are occupied with other deliveries. Traffic Jam: The closest driver is still quite far from the pick up location, thus no ...
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How do I contact the On-Demand driver?
You can find the On-Demand Delivery driver contact at “Manage Parcel” > “On-Demand Delivery”. By scrolling down, you will see the driver’s details as well as his or her contact number.
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Why my On-Demand parcel wasn't picked up?
Sometimes the drivers can be delayed by traffic conditions. You can contact your driver via call for an update on your booking. As he or she may be on the road, please try again if there is no response at first. Also, status of your ...
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What should I do if my On-Demand parcel was damaged upon delivery?
If your On-Demand parcel was damaged upon delivery, you should take the following steps: 1. Document the damage: Take photos of the damaged parcel, including any visible damage to the packaging and the contents inside. 2. Contact us...
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What should I do if my On-Demand parcel missing?
If your On-Demand parcel goes missing upon delivery, you should take the following steps: 1. Document the parcel before sending out: Take photos of the parcel, including packaging and the contents inside. 2. Check the delivery status:...
